Cognitive process automation is of low-cost and is easy to implement. This process utilizes learning machines, data analytics, and cognitive innovations that is creating a new class of digital labor. It is where cognitive softwares are used to mimic and assume human activities such as gathering of evidence, reasoning and perceiving combined with advanced automation results to an enhancement of human skills and expertise as well as the transformation of businesses into an engine of innovation.
The continuously increasing global labor costs are causing BPOs to become unsustainable at the same time as technologies are advancing and converging in such a way that they can not only augment work, but replace workers. A growing number of businesses are gaining traction with cognitive and automation platforms using machines with rapidly advancing capabilities for understanding, learning, communicating, and problem-solving.
ALICE or Artificial Linguistic and Intelligence Computing Engine that which performs tasks from the simplest up to the most complex whether it could be either recording voice messages or up to managing and performing human interactions like resolving disputes or addressing concerns.
ALICE as part of Streamline presents a number of positive impacts to the company that will adapt technological changes with ALICE such as:
Chances for errors are almost impossible with consistency and identicality of activities that this automated process delivers.
Having applications to utilize such as GPS and MAPS, software that predicts user interactions, and spelling or grammar corrector improves man’s way of living.
Having no emotions is a great advantage that robots have among humans as they are able to make logical decisions without problems about sentiments or mood-swings. Human efficiency on the other hand can easily be clouded by emotions and varying moods that they tend to make errors or wrong decisions when faced with problems.
With consistency and ability to perform tasks identically, ALICE is of great use for repetitive and time-consuming tasks.
Machines are able to function without stopping therefore, they can continuously perform the same tasks without getting bored or tired.
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