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Knowledge Base

Streamline as a tool for communication provides a quick solution for organized source of knowledge consisting of concepts, data, objectives, rules, and specifications that are available anytime the customers need them. The system either provides support to ALICE or to other fields of expertise that help solve customer concerns.

Custom Branding

Streamline offers the ability for a company to create a unique name or brand for its products and services through advertising campaigns having a consistent theme. The process also aims to help establish a significant and exceptional presence in the market that attracts and retains customer loyalty.

Community Discussions

Customers can connect and communicate with each other through Streamline’s community discussion that allows them to freely vent out concerns or feedbacks for the improvement of the system or process. During discussions when an issue or problem is raised, Streamline’s advanced technology with the manipulation of skilled agents converts it to a ticket for immediate resolution. Agents have access to these discussions as they need to maintain that there are no unnecessary messages or spam that is included in the forum.

Content Reviews

Customer satisfaction and feedback are essential in every company. They facilitate improvement either from the services or practices that a company is observing by tracking reviews that rate the performance of the employees or agents of the company as well as the services or products that are offered. With Streamline, you will know which articles your customer deems as useful while focusing on the part that needs improvement.

Multilingual Support

Streamline being an effective tool for connecting people globally allows the translation of any language within fifty countries worldwide across different cultures to address the need for communication in shipping or transporting goods to different corners of the globe. Customers will benefit from the system as Streamline’s intelligent technology allows the translation of support contents for the clients to help find solutions themselves.

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