What ALICE does

ALICE functions as a fully automated robot or machine that works as an apprentice that is capable of human interaction; addressing concerns, tracking calls and solving situations that have already been pre-programmed for her to respond and take action to. Gathering information from the company’s database, she is capable of providing solutions to resolve situations.

Streamline helps in tracking customer responses through ALICE as well as the management of day to day activities minus the hassle of any human errors in relation to inputting and gathering of information from clients.  Our system is 100% working, it has voice recognition and respond in the same language.  She understand 96% accuracy rate and look for an answer and information and provide the source of that information.  She is like an assistance that will monitors communication.

As one of the most powerful system that is modernized, humanate and organized engine that will lead through the systematic way of the process.  ALICE learn, apply, and master repetitive business process and accumulate up to 57% of the entire process over time. In some cases that she is unaware of how to handle the concern, she may opt to transfer the call to a customer service representative or other employees who are experts in providing the proper action to the situation at hand.